For over a century, Anne de Solène has been combining handmade craftsmanship and industrial know-how to create exceptional bed linen.
We offer a wide range of products that meet all our customers' needs, including plain and printed bed linen, comforters, pillows, plain and matching bath linen, and a large selection of accessories.
Anne de Solène customers get an email a few days after receiving their order, inviting them to provide their feedback via TRUSTPILOT, a verified, independent, and transparent review collection tool.
In particular, this tool allows customers to give the Anne de Solène brand an overall score and evaluate their order experience.
All the categories of products on our website may benefit from discounts at certain times of the year. These discounts are defined for a given period and vary from one product to another.
Discounted products are grouped together on the "Sale" or "Sales" page, but the discounts are also visible in the respective categories. The dates and details of special offers are displayed in an image on the homepage, as well as on the product sheet of each discounted item. You can also take advantage of 30% off a selection of items by clicking on the "CLEARANCE" tab.
By signing up for the Anne de Solène newsletter, you'll benefit from a number of advantages, including:
To use a promotional code received by email, simply add the respective products to your cart, enter the code in the "Discount code" box (all codes are case-sensitive), and click on "Add."
If the code is valid and correct, then the discount will appear in your cart. Otherwise, you'll get an error message informing you that the code did not work.
By creating an account on our website, you will become a preferred customer and benefit from exclusive advantages such as:
Creating your customer account is easy and can be done in two different ways:
To ensure the security of your customer account and personal data, you will need an email address and a password.
You can modify your personal data at any time in the "Account information" and "Address book" tabs in your account.
If you've forgotten your password, don't panic!
On the login page, click on "Forgot your password?" and enter the email address you used to create your account. You will then receive an email with a link to reset your password. Click on the link, enter your new password, enter it a second time, submit, and your account will once again be accessible.
If the email does not arrive in your inbox, it may be in your spam folder.
Feel free to contact us if you're having trouble resetting your password. Our team will be happy to help you log in.
Please contact our customer service if your payment is not going through.
During checkout, you can place an order without creating a customer account by selecting the "I do not have an account" option. All you have to do is fill in the information required for the invoicing and delivery of your order.
Please note that with this option, you will not be able to track or access the history of your online orders.
Once you have paid for your order, you can still create an account (if you wish) by clicking on "Confirm my account."
Shipping is free in the USA, regardless of the value of your order.
Your order will be shipped with FedEx.
Once your order has been shipped by Anne de Solène, it will arrive in 3 to 7 business days (in the USA).
Please note that delivery times can vary, and may take longer if the carrier encounters problems during the shipment.
On the Anne de Solène website, two secure methods are made available to facilitate payments:
First of all, check to see if the email is in your spam folder. If it turns out that you really didn't receive an order confirmation by email, then check the "Orders in progress" tab in your customer account or contact our customer service to ensure your order was confirmed.
If you wish to modify or cancel your order, please contact our customer service by phone or email as soon as possible, as orders cannot be modified or canceled once they have been shipped.
At any rate, it is not possible to modify the contents of an order. If you wish to modify the contents, we will cancel the order so you can place a new one.
Your credit card or PayPal account will be refunded the amount of the canceled order.
The delivery address can be changed if your order has not yet been shipped. After this time, no modifications are possible.
On the day that your order is shipped, you will receive an email with a tracking number that you can enter on the website of the carrier to track your package until it is delivered.
The average delivery time for shipments to the USA is 3 to 7 business days.
Please note that delivery times can vary, and may take longer if the carrier encounters problems during the shipment.
Anne de Solène comforters are made with cotton percale fabric to ensure maximum waterproofness and breathability, which are the two gauges of a high-quality product.
The noise is the result of friction between the natural filling and the percale, and fades over time as the fabric threads soften with use.
Yes, we recommend washing your bed linen (as per the instructions on the care label) before using it for the first time.
Please refer to the care label on your bed linen.
Visit our « Product care » page to discover all our tips for caring for your products.
If you notice that an item is missing from your order, please contact our customer service by phone or email.
After double-checking with our warehouse and the carrier, we'll send you the missing item at no additional charge.
If an item in your order is defective or was sent by mistake, please contact our customer service for assistance. If possible, feel free to send us pictures of the item in question.
You've changed your mind or the product doesn't meet your needs?
You can make your request by our returns management tool
For more information, please consult our returns policy
Please note that products must be returned in their original packaging and must not be used.
No, you cannot return an order placed online to one of our stores. Instead, you must use our returns management tool
You can contact our customer service at the following email address: customerservice@anne-de-solene.com.
A week or two after placing your order, you'll receive an email from our service provider TRUSTPILOT allowing you to rate the Anne de Solène customer experience. You'll be asked to provide a score and a comment. TRUSTPILOT is a certified, fully independent, and transparent tool that collects all our customer reviews to generate an overall score for our website and reassure visitors of the quality of our services.
